Refund policy

Return & Refund Policy

Last updated: August 6, 2026

Thank you for shopping with Zenvitalize. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a 30-day return policy.

Returns

You have 30 days after receiving your order to request a return.

To be eligible for a return, the product must:

Be unopened and unused
Remain in its original packaging
Have all seals and labels intact
Include proof of purchase or order information

Due to health and safety regulations, opened, used, or consumed dietary supplements cannot be returned or exchanged.

To start a return, please contact our customer support team at:

support@zenvitalize.net

Please do not send your item back before receiving return authorization from us. Unauthorized returns may not be accepted.

Return Shipping

For returns due to personal reasons, such as:

Changed your mind
Ordered the wrong product
No longer need the product

the customer is responsible for return shipping costs.

If the return is due to an error on our part, such as:

Incorrect item received
Damaged product
Defective product

we will provide assistance and cover the necessary return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with:

Your order number
Photos of the product and packaging

We will review the issue and provide a suitable solution.

Non-Returnable Items

The following items cannot be returned:

Opened or used dietary supplements
Products with broken seals
Products without original packaging
Gift cards
Clearance or final sale items

Exchanges

We currently do not offer direct exchanges.

If you need a different product, please return your eligible item according to our return policy and place a new order.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or credit card company may require additional time to process the refund.

If you have not received your refund after 15 business days, please contact us:

support@zenvitalize.net

European Union Right of Withdrawal

For customers located in the European Union, applicable consumer protection laws may provide a 14-day cancellation right.

However, due to health and safety reasons, opened dietary supplements that cannot be resold may be excluded from returns where permitted by applicable law.